INFORMATION ON WITHDRAWAL FROM THE PURCHASE AGREEMENT
The right of withdrawal from the purchase agreement.
You may withdraw from this purchase agreement within 14 days without giving any reason.
The time for withdrawal expires after 14 days from the day you, or any appointed person other than the carrier, received the purchased goods.
If you decide to withdraw from this agreement, notify us about your decision by sending us a written statement, whether by post or via e-mail. You can fill out the withdrawal form, but it is not obligatory.
To make sure you do not miss the withdrawal deadline, please notify us about your decision before the expiry of the withdrawal time.
In the case where the purchased goods are custom-made according to your preferences and your personalisation of these goods, the right to withdraw from the agreement does not apply. Also, you cannot return any goods after the removal of the seal because of their healthcare and hygiene reasons as well as other sealed goods such as audio and video recordings and computer games.
Consequences of the withdrawal from the agreement.
We will refund you all the payments made to us for the purchased goods including delivery costs (except for any additional costs chosen by you other than the standard delivery method) immediately after and no later than 14 days from the date you informed us about your decision to withdraw from the agreement.
We make sure that all the payment refunds are being sent by the same payment methods that were used for the initial transaction unless stated otherwise; either way, you do not need to pay any fees related to this refund.
Please be aware that sometimes we may withhold the refund until we receive the returned goods or any proof that the goods are being returned, whichever happens first.
You can find more information in terms of service.